Frequently Asked Questions

We arrive at the scheduled time, inspect every moving part, quote the flat price before touching a wrench, and complete the repair in one visit if possible. Our trucks carry springs, cables, rollers, and openers for most brands, so we don't need to come back. After the repair, we tune and lubricate the entire door so it runs quiet. We stand behind it with our written guarantee.

Most residential garage door installations in New Braunfels take four to six hours from start to finish. That includes removing the old door, installing the new one, hanging the opener if included, and testing every safety feature. We don't rush. The 400th job gets the care of the first, and we won't leave until the door runs smooth and the photo eyes are aligned properly.

We don't recommend it. Garage doors are the heaviest moving object in most homes, and the torsion spring system stores enough energy to cause serious injury or worse if handled incorrectly. Even experienced DIYers in New Braunfels call us for spring and cable work. For the safety of your family and the longevity of the door, hire a trained professional who carries the proper tools and knows local code requirements.

We recommend a professional tune-up once a year, especially before summer heat sets in across Comal County. The temperature swings from Hill Country winters to 100-degree summers stress springs, rollers, and opener motors. Annual service catches worn parts before they fail, lubricates moving components, and tests the auto-reverse safety features. It's the cheapest insurance against a door that won't open when you're running late.

We serve New Braunfels, Seguin, McQueeney, Marion, Cibolo, Garden Ridge, Universal City, Live Oak, St. Hedwig, Timberwood Park, Kirby, and Hill Country Village. Our local team lives in and around these communities, so we know the neighborhood layouts, the HOA requirements in places like Garden Ridge, and the wind-load ratings that matter in exposed Hill Country areas.

We install and service most major brands, including Craftsman, Raynor, LiftMaster, and Chamberlain. For new installations, we typically recommend Raynor for their steel door durability or Craftsman for homeowners who want a familiar name with solid warranty backing. We don't push one brand on everyone. We ask how you use the door, what your budget looks like, and what style matches your home, then recommend accordingly.

Yes. Our service trucks are stocked with torsion springs, extension springs, cables, rollers, hinges, weatherstripping, and openers from LiftMaster and Chamberlain for the most common door sizes. In New Braunfels, we regularly see spring failures due to the hard water mineral buildup that accelerates rust on older hardware. Having parts on hand means we finish most repairs in a single visit, not two.

We can diagnose and repair most brands of garage door openers, though we specialize in LiftMaster and Chamberlain for replacement units. If your opener is more than fifteen years old, parts availability becomes the deciding factor. We'll give you an honest assessment: whether a repair makes sense or replacement is the smarter long-term value. No pressure either way.

Every pro working under our name is required to hold the license and insurance Texas requires for garage door work. We're also insured and bonded as a company. When we come to your home in New Braunfels, we'll show credentials if you ask. We've been at this since 2016, and we plan to be here another thirty, so we don't cut corners on the basics.

Permit requirements vary by municipality. New Braunfels and Comal County don't always require permits for simple replacement, but some of the faster-growing suburbs like Cibolo and Universal City do, especially for new construction or structural modifications. We handle permit research and submission when it's required, and we build to local wind-load codes that matter in exposed Hill Country locations. We'll tell you upfront if your job needs a permit and what it costs.

Yes. Our phone is answered 24 hours a day, every day of the week. If your door is stuck open, stuck closed, or the spring has snapped and you can't get your car out, call (830) 689-6216. A live coordinator will connect you with our local team. We prioritize safety issues and doors that are compromising home security, and we'll be there when we say.

For repair calls, we often have same-day availability, especially if you call in the morning. We can't guarantee it every time, but we keep slots open for urgent situations because we know a garage door that won't close leaves your home exposed. Installation and replacement work is scheduled, not same-day, because doors must be measured and ordered. Call (830) 689-6216 and we'll tell you honestly what today's schedule looks like.

First, check that the opener is plugged in and the breaker hasn't tripped. Pull the red emergency release cord only if the door is fully closed, then try lifting manually. If it won't budge, the spring is likely broken. Don't force it, and don't disconnect the opener with the door stuck halfway. The door could come crashing down. Call us instead. We'll walk you through what's safe and get a technician out.

We back every job with The Keystone Standard: 90 days, in writing, no arguing. If something we fixed isn't right, we come back and make it right. No paperwork battle, no runaround. For new door installations, manufacturer's warranties apply to the door panel and hardware, typically ranging from one year to lifetime depending on the model. We'll explain exactly what's covered before you sign anything.

If you're not satisfied with our work, we come back and fix it. That's the K.E.Y.S. code we operate by: Krafted right, Every time, Your home first, Standing behind it. We've honored this since Carl Dutton opened our New Braunfels branch in 2016. A company that plans to be in town in thirty years acts like it, and that means treating every customer like we'll see them at the grocery store next week.

Our workmanship warranty covers what we install and how we install it. It doesn't cover damage from vehicle impact, lightning strikes, or the hailstorms that roll through the Hill Country each spring. Your homeowner's insurance typically handles those events. We can provide documentation of the door's condition and installation details if you need to file a claim.

Written by Carl Dutton, Owner at Mainspring Garage Door Co., serving New Braunfels since 2016.