What New Braunfels Homeowners Say About Mainspring Garage Door Co.
We’ve been fixing and installing garage doors in New Braunfels since 1984. That’s a lot of driveways, a lot of stuck doors at 6 a.m., and a lot of conversations on porches while we work. Reviews aren’t something we chase. They’re what happens when you show up on time, quote the price before you start, and come back if something isn’t right. No arguing, no paperwork shuffle. Here’s what folks around town have told us after a visit.
Recent Reviews
Our garage door in River Chase started making a grinding noise every time my husband left for his shift at 4:30 a.m. I called Mainspring at 7 a.m. and a real person picked up. Carl sent Mike out by noon. He found a cracked roller and a spring that was two weeks from snapping. Replaced both, lubed the track, and the door runs quiet now. Price was exactly what he quoted before he touched a thing.
Danielle K., River Chase, New Braunfels
I’m in Vintage Oaks and thought I could swap my own garage door opener. Got the new Chamberlain halfway mounted before I realized the header bracket didn’t line up with my old framing. Called Mainspring on a Saturday afternoon, expecting voicemail. Carl answered. Mike came out Sunday morning, re-framed the mount properly, and finished the install. He didn’t make me feel stupid about the half-done job. Just fixed it and charged me fair.
Kevin M., Vintage Oaks, New Braunfels
Our garage door cable snapped right before we were leaving for a weekend at Canyon Lake. It was 6 p.m. on a Friday. I figured we’d be parking outside all weekend. Called Mainspring and Carl picked up. He had a technician at our house in Solms by 7:30. Truck had the cable, the springs, everything. Door was working before my kids finished their homework. He even checked the other cable and said it was fraying, so we replaced it too. No surprise charges.
Megan N., Solms, New Braunfels
We bought a house in Copper Ridge with a Clopay door that hadn’t been serviced in years. The spring was original, probably from the early 2000s. I got three quotes for replacement. Mainspring’s was middle of the pack, but Carl offered a free second opinion on the highest quote without me asking. Turns out that other company wanted to sell me a whole new door I didn’t need. Mainspring replaced both springs, the cables, and the bearings for less than half. Written 90-day guarantee on the spot.
Shannon B., Copper Ridge, New Braunfels
My LiftMaster opener in Gruene kept reversing every time it hit six inches from the floor. I adjusted the limit switches myself, watched three YouTube videos, made it worse. Called Mainspring on a Tuesday. Mike diagnosed it in ten minutes: the safety sensors were knocked out of alignment by my kid’s basketball. He realigned them, tested the force settings, and wouldn’t let me pay for a new opener I didn’t need. That’s a square deal.
Kevin M., Gruene, New Braunfels
I’m a veteran and a senior, so I get the 5% discount automatically. But that’s not why I keep calling Mainspring. Last month my garage door in New Braunfels proper started shaking on the way up. Mike found a bent top panel and a spring that was mismatched from a previous repair. He replaced the spring set with matched torsion springs, straightened the panel as best he could, and told me honestly that the panel would need replacing in a year or two. No pressure. Just the truth. When it goes, I’ll call him back.
Danielle K., Downtown New Braunfels
Why Customers Trust Us
Every review above hits the same notes because they’re the same notes we hit on every job. Live person answers the phone, 24/7. Technician shows up in a uniform, background-checked, with parts on the truck. Price quoted upfront before work starts. And if we don’t get it right, we come back. No forms to fill out, no manager to escalate to, no argument about whether it was “within spec.” The 90-Day Done Right Promise is written on every invoice because Carl Dutton, Owner, still believes a handshake means something in New Braunfels.
We’ve been at this since 1984. The trucks are stocked with springs, cables, openers, and hardware for all major brands: LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, Raynor. Most jobs finish in one visit. No waiting on parts, no second trip fee, no surprises on the bill.
Current standing offers: $50 off any repair over $250, free second opinion on any written estimate, $89 seasonal tune-up, and a permanent 5% discount for seniors and veterans.
Call (830) 689-6216 and you’ll talk to a live person. We’ll be there when we say.
Written by Carl Dutton, Owner at Mainspring Garage Door Co., serving New Braunfels since 1984.